What does Tonava sell?
Tonava offers quality home, kitchen, laundry and garden products — including air fryers, microwaves, blenders and coffee machines, washing machines, washer dryers and tumble dryers, TVs and commercial displays, garden sheds and outdoor storage. Every product is brand-new and sourced from trusted brands.
Where do you deliver?
We deliver across the United Kingdom.
How much does delivery cost?
Delivery is free on every order. You'll receive tracking once your order is on its way. For larger items such as sheds, we'll contact you to arrange a suitable delivery date.
Are your products brand-new?
Yes. Every item is brand-new and supplied with the manufacturer's warranty.
Can I return an item?
Yes. We offer 30-day returns. To start a return, email us at support@tonava.com with your order number and reason for return, and we'll guide you through the process. Please see our Refund Policy for full details.
What if my item arrives damaged?
Please contact us as soon as possible at support@tonava.com with your order number, photos of the item and packaging, and a short description of the issue, and we'll put it right.
Can I change or cancel my order?
Please email support@tonava.com as soon as possible. We'll do our best to help, though we can't guarantee changes once an order has been dispatched.
I entered the wrong address — what now?
Email us immediately at support@tonava.com. If your order hasn't been dispatched yet, we'll do our best to update it.
What payment methods do you accept?
We accept the secure payment methods shown at checkout, including major debit and credit cards, PayPal, Apple Pay and Google Pay.
Is checkout secure?
Yes. Tonava uses an encrypted, secure checkout to protect your payment and personal information.
How can I contact Tonava?
Email: support@tonava.com
Address: Unit 4b, Ferrybridge Business Park, Fishergate, Ferrybridge, Knottingley, West Yorkshire, WF11 8NA
